Of course we’re all very familiar with 2-factor authentication and the need to put it on all of our accounts, from banking to shopping, to your website hosting or domain name accounts. We highly encourage everyone to do so to keep things safe and secure. However, it does add another level of difficulty to our jobs, and we are now making it mandatory that we are put on as an admin on every account we’re working with.
This makes things easier for you and for us. When we are not put on as an alternate administrative contact, then we have to coordinate a time with the client to relay the codes so that we can get into the account and do what needs to be done. This can take a lot of time because the codes now expire after just a few minutes, and also because sometimes your IP address is in a different location than ours, so the account won’t let us in. Putting us on as a trusted user on the account will save us from having to bother you if we need to get in to solve a technical problem and will allow us to more easily get in if it’s an emergency situation, like if the site is down for any reason.
We will send several reminders to do this, and if you ask us to do an update to your site, we will start the process to get us permanently validated into the account. Likely in a few months if we still have to do the 2-factor relay because we’re not listed as an admin, we can simply add the time it takes to log in onto the update cost. So as to not bother you with the constant emails as we are working on things, we will put our own numbers as the default contact for the 2-factor when logging in. Then, we will put your cell number as the backup on the account if you need to access it as well. Usually when logging in, the option that says “Try another way” will show the listed cell numbers on the account, and then you can choose your own number to get the code.
